Terms and Conditions for Mel’s Maids
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Welcome to Mel’s Maids! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
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1. Definitions
“We,” “us,” “our” refers to Mel’s Maids.
“You,” “your” refers to the user of our website or services.
“Services” refers to the cleaning services we provide.
2. Use of Website
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You agree to use our website for lawful purposes only.
You must not misuse the website by introducing viruses or attempting unauthorised access.
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3. Booking and Payment
All bookings are subject to confirmation and availability.
Payments must be made as agreed, either in advance or upon completion of services.
Late payments may incur additional charges.
4. Deposit Policy
A deposit of 25% is required for any booking over £100 to confirm your booking. This deposit is non-refundable; however, if you need to cancel or reschedule your booking, the deposit may be applied to a future service provided that you notify us at least 48 hours before the scheduled service date. Cancellations made less than 48 hours in advance will result in the forfeiture of the deposit.
5. Cancellation Policy
Cancellations must be made at least 24 hours before the scheduled service.
Cancellations made less than 24 hours in advance may incur a cancellation fee.
6. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for updates.
7. Refund Policy
Refunds will only be provided if a service is cancelled in line with our cancellation policy or if we are unable to deliver the agreed service.
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8. Service Standards
We strive to provide services to the highest professional standards.
If you are not satisfied with the service provided, you must notify us within 24 hours, and we will attempt to resolve the issue.
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9. Liability
We are not liable for:
Damage or loss caused by third parties or pre-existing conditions.
Minor or unavoidable damage caused during the cleaning process.
Our liability is limited to the cost of the service provided.
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10. Privacy Policy
Your personal data will be processed in accordance with applicable data protection laws in the United Kingdom, including the UK GDPR and the Data Protection Act 2018.
We will not share your data with third parties without your consent unless required by law.
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11. Customer Responsibilities
Customers are responsible for providing access to the property at the agreed time for cleaning services.
Customers must ensure that the premises are safe for our team to carry out their work.
Any valuable or fragile items must be removed or disclosed to us before the service begins.
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